物流政策

Effective date: October 21, 2026

This Shipping Policy applies to orders placed with Moon & Jade, operated by Mingxia Zhang Li as a Pennsylvania sole proprietor.

Processing time

Orders normally require 2–4 business days to process before shipment. Business days exclude weekends and public holidays. Processing may take longer during high-volume periods, address verification, fraud review, or circumstances outside our reasonable control.

Estimated transit and total delivery time

Our current estimated transit time is 7–10 business days after processing. The estimated total time from order placement to delivery is therefore approximately 9–14 business days for the United States, Canada, the European Union, the United Kingdom, and China.

These timeframes are estimates, not guarantees. Actual delivery depends on destination, carrier capacity, customs clearance, local delivery conditions, weather, holidays, and other circumstances. We will provide any materially different estimate shown at checkout or in the order confirmation.

Origin, carriers, and tracking

Products may be supplied and shipped from China by third-party suppliers or fulfillment providers. The carrier and service level vary by destination and order. Tracking will be provided when the selected service supports it. Tracking events may take several days to appear or may be limited after a parcel transfers to a local carrier.

Taxes, duties, and import charges

Taxes, customs duties, brokerage charges, and import fees are prepaid only when checkout expressly states that they are included or collected. If checkout does not say that a charge is prepaid, the recipient may be responsible for amounts imposed by local authorities or carriers before or after delivery. We do not promise delivered-duty-paid service unless it is expressly stated for the order.

Address accuracy

You are responsible for reviewing the shipping name, address, apartment or unit number, postal code, and contact details before submitting an order. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins.

Where an order is delivered or returned because of an incorrect or incomplete address supplied by the customer, Moon & Jade is not responsible for the resulting loss or additional shipping cost to the extent permitted by law. We will nevertheless assist with available carrier inquiries. This does not limit responsibility for an address or fulfillment error caused by Moon & Jade or its providers.

Delayed, lost, damaged, or incorrect orders

If tracking shows an unusual delay, or an order is lost, damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible. We ask that visible damage or an incorrect item be reported within seven days after delivery so that we can preserve carrier and supplier evidence. This request does not shorten any mandatory legal right.

If Moon & Jade or a provider acting for us is responsible, we will provide an appropriate remedy, which may include replacement, repair, refund, or another remedy required by applicable law. We pay reasonable replacement or return shipping when required because of our error or a covered product problem.

Delivery restrictions

Availability may vary by product and destination. We may decline or cancel an order when shipping is unlawful, unavailable, unsafe, or commercially impracticable. If we cancel an order, we will refund the amount charged for the canceled item and its associated shipping charge.

Contact

Email: moonandjade@outlook.com
Telephone: +1 781-706-0419