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Materials vary by design. Please review the materials listed on the individual product page, and contact us before ordering if you have a metal sensitivity or need clarification about a particular stone or component.

The standard bracelet circumference is approximately 16 cm, or 6.3 inches, and the bracelets use an elastic construction. If you need another size, contact support before ordering to ask whether custom sizing is available for that design.

Avoid harsh chemicals, perfume, lotion, and household cleaners. Wipe the jewelry gently with a soft or microfiber cloth, avoid high heat and hard impact, and do not soak it unless the product-specific care instructions say that the materials are water-safe.

Do not continue wearing a bracelet with damaged beads or weakened elastic. Avoid overstretching elastic, keep brittle stones away from abrasive or hard jewelry, and use professional restringing and suitable replacement materials when a repair is needed.

Our designs draw inspiration from Chinese cultural symbolism, traditional correspondences, and intention-led jewelry. These meanings are interpretive and do not guarantee a particular event, outcome, or personal result.

No. A Chinese Zodiac sign is commonly associated with the branch of a birth year, while BaZi uses a broader birth-chart framework involving year, month, day, and—when known and methodologically supported—time information.

You can explore by Zodiac sign, design, materials, or personal intention. The symbolic descriptions are provided for cultural and reflective context, so choose a piece whose design and meaning feel appropriate to you.

No. Symbolic jewelry may support reflection or personal intention, but it cannot guarantee luck, protection, health, wealth, relationships, or any other outcome.

The Fortune experience presents traditional and metaphysical ideas as cultural, symbolic, and reflective guidance. It is not a scientific measurement or a guaranteed prediction of future events.

No. Results depend on the supplied information, the stated methodology, source boundaries, and areas of uncertainty. They should be understood as traditional interpretation rather than verified fact or guaranteed prediction.

Do not invent an exact time or enter noon as a substitute. Features that can work without birth time may remain available, while time-dependent results should explain what is unavailable or uncertain.

Fortune and AI content is not medical, legal, financial, or other professional advice. AI can make errors, and important decisions should not rely solely on AI-generated or metaphysical output.

Current processing estimates, available shipping services, and delivery estimates should be shown at checkout or in the published Shipping Policy. Delivery dates can be affected by the destination, carrier, customs, and circumstances outside our control.

After your order ships, use your Moon & Jade account, the secure order-status link in your order or shipping confirmation, or the carrier tracking link when one is available. Tracking information appears after a shipment is created and its details are added in Shopify.

Contact support as soon as possible with your order number. Changes or cancellation cannot be guaranteed after processing or fulfillment has begun, and the published order and return policies remain controlling.

Do not assume duties or taxes are included unless checkout or the published Shipping Policy expressly says so for your destination. Additional import charges may be assessed by local authorities or the carrier.

Return requests must be submitted within 7 days of delivery. Eligibility, exclusions, required condition, and return instructions are governed by the current published Refund or Returns Policy. Review that policy and contact support before sending an item back.

Approved refunds are issued through the applicable Shopify payment flow. The time for funds to appear can vary by payment provider and financial institution, so a fixed completion time should not be assumed.

Contact support with your order number before returning anything. Any exchange option depends on the published policy, the item's eligibility, and current product availability.

Contact support promptly with your order number, a description of the issue, and clear photographs when appropriate. The team will review the information against the applicable store policy before confirming the available resolution.

This theme phase does not add permanent birth-data storage. Do not send exact birth details through the general contact form. Any future private profile storage requires separate consent, security, retention, and deletion controls before it can be offered.

Avoid sharing payment credentials, government identification numbers, passwords, medical records, or other unnecessary sensitive information. Card and wallet credentials should only be entered through Shopify's supported checkout interfaces.

Use the Contact page or email moonandjade@outlook.com. Support hours are Monday–Friday, 9:00 AM–9:00 PM ET, and Saturday–Sunday, 12:00 PM–6:00 PM ET.

Signed-in customers may use the Feedback page to submit one private response per account. Feedback is stored pseudonymously for internal review; it is not anonymous, and no name, email, order number, or birth information is requested.